ALL CLUB EVENTS ARE 18+, PROOF OF AGE ON REQUEST.
We operate a Challenge 25 policy for all licensed sales and admission. To avoid disappointment, please ensure that you bring a PASS scheme card, drivers license or passport to ensure admission and service.
The venue operates a no re-admission policy once you have entered the premises. Bars accept debit and credit cards,
We currently do not have access for non-ambulatory persons to ELEVEN due to the fact that we cannot reasonably adapt the premises. The site does not currently have a disabled welfare facility. We do, however, welcome disabled customers who are ambulatory.
We offer a free ticket for a personal assistant of registered disabled customers that we can safely admit to the premises. In order to access this offer, we will ask for a copy of your recent 2010 DLA letter. We understand that not everyone may have this, so please use the contact form so that we can best discuss and assist your needs.
To register for a free personal assistant ticket, please purchase your concert ticket as normal and then use the contact form on this site, leaving your telephone number where possible. We ask that such tickets are booked at least 7 days in advance of the event you wish to attend, and please note that personal assistant tickets are given away on a first come, first serve basis from within a limited allocation. Once we have been contacted, we will come back to you with 48 hours with instructions of what to do next, and our staff will be notified of your arrival as agreed.
If you require a seat, please contact us in advance of the show you're attending..
USE OF CAMERAS
The general rule of thumb is that cameras with detachable lenses are viewed as professional use and will require accreditation gained from the artist for use in the venue. Customers that arrive with such cameras may be asked to leave them in our secure cloakroom until the close of the show at the insistence of the artists’ policy. Most compact, phone and hybrid cameras are considered non-professional under typical artist policies. Generally no audio or video recording devices are admitted to the premises, phones are acceptable unless deemed prohibited by the artist.