UNDER 18'S ARE WELCOME AT MOST SHOWS (CHECK GIG PAGE ) BUT MUST BE ACCOMPANIED BY A PARENT ONE PARENT PER UNDR 18 , TICKET ENTRANCE FEE WILL BE ADULT PRICE
We operate a Challenge 25 policy for all licensed sales and admission. To avoid disappointment, please ensure that you bring a PASS scheme card, drivers license or passport to ensure admission and service.
The venue operates a no re-admission policy once you have entered the premises. Bars accept debit and credit cards,
We currently do not have access for non-ambulatory persons to ELEVEN due to the fact that we are on the first floor with one flight of stairs and cannot reasonably adapt the premises ,in the event of fire for example wheelchairs would not be able to escape the building . The site does not currently have a disabled welfare facility. We do, however, welcome disabled customers who are ambulatory.
USE OF CAMERAS
The general rule of thumb is that cameras with detachable lenses are viewed as professional use and will require accreditation gained from the artist for use in the venue. Customers that arrive with such cameras may be asked to leave them in our secure cloakroom until the close of the show at the insistence of the artists’ policy. Most compact, phone and hybrid cameras are considered non-professional under typical artist policies. Generally no audio or video recording devices are admitted to the premises, phones are acceptable unless deemed prohibited by the artist.
Eleven 21a Newfield industrial Estate, sandyford ,Stoke On Trent ,Staffordshire,st65pd