We will be operating a one way in out system into and around the venue ..please follow the arrows strictly .. ...The artist will be a minimum of 3 metres away from the audience and chairs spaced at minimum 1 - 2 metres and side by side to mitigate against covid ,attendance will be maximum 90 and seating only and we ask you to remain seated unless visiting the bar or toilets.. ,there are regular hand cleansing stations placed throughout the venue ... bars will be perspex screened and we will only accept card payments ... glasses will be disposable and we ask you to dispose of your own glasses in the bins provided ... there are 2 separate ladies toilets in the bar area and 2 separate gents toilets down stairs on the basis of on in one out .. clapping is allowed (as loud as you want to !) but no shouting .. attendance is stricty online tickets only and because seating is minimum 2 seats side by side we ask you to please purchase minimum 2 tickets for yourself and one other ... these are testing times we are back a little different but its a start ...we need your support and we will do our best for you the Eleven family xx
All shows are currently strictly over 18's only untill further notice
We operate a Challenge 25 policy for all licensed sales and admission. To avoid disappointment, please ensure that you bring a PASS scheme card, drivers license or passport to ensure admission and service.
The venue operates a no re-admission policy once you have entered the premises. Bars accept debit and credit cards,
We currently do not have access for non-ambulatory persons to ELEVEN due to the fact that we are on the first floor with one flight of stairs and cannot reasonably adapt the premises ,in the event of fire for example wheelchairs would not be able to escape the building . The site does not currently have a disabled welfare facility. We do, however, welcome disabled customers who are ambulatory.
USE OF CAMERAS
The general rule of thumb is that cameras with detachable lenses are viewed as professional use and will require accreditation gained from the artist for use in the venue. Customers that arrive with such cameras may be asked to leave them in our secure cloakroom until the close of the show at the insistence of the artists’ policy. Most compact, phone and hybrid cameras are considered non-professional under typical artist policies. Generally no audio or video recording devices are admitted to the premises, phones are acceptable unless deemed prohibited by the artist.